Privacy Policy
Introduction
At Copandrops, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose and protect your personal information when you use our sneaker e-commerce site.
1. Information collected
We collect several types of information for various purposes to provide and improve our service to you:
Personal informations
While using our Site, we may ask you to provide us with certain personally identifiable information which may include, but is not limited to:
- First and last name
- E-mail address
- Delivery and billing address
- Phone number
- Payment information (credit/debit cards, banking details)
- User ID and password
Navigation information
We may also collect information about how you access and use our site. This may include information such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and others. diagnostic data.
2. Use of information
We use the information we collect for various reasons:
- Provide, operate and maintain our site
- Process your orders and manage your purchases
- Notify you of changes made to our site or our services
- Allow you to participate in the interactive features of our site
- Provide customer support
- Collect analyzes or valuable information in order to improve our site
- Monitor the use of our site
- Detect, prevent and resolve technical problems
- Send you promotional offers, news and information about our products and services, unless you have chosen not to receive this information
3. Sharing information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:
- **With service providers:** We may share your information with third party service providers who help us provide our services, such as payment processing services, delivery services and marketing services.
- **With business partners:** We may share your information with our business partners to provide you with certain services or promotions.
- **To comply with the law:** We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation and protect and defend our rights or our property, prevent or investigate possible misconduct in connection with our site, protect the personal safety of users of our site or the public, or protect against legal liability.
4. Data security
The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your rights
You have the right to access, correct, update or request deletion of your personal information. You can also object to the processing of your personal data, ask us to restrict the processing of your personal information or request portability of your information. To exercise these rights, please contact us at support@copandrops.store.
6. Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
By using our site, you agree to our privacy policy.
AUTHENTICITY
Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.
We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.
Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.
SHIPPING & DELIVERY
Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.
Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page
Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
There may be several reasons why you have not received your tracking number:
1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.
2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.
3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.
4. Technical problem: It may be a technical problem of our system or that of our delivery partner.
If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.
RETURNS & REFUNDS
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.
We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.