General Terms and Conditions
Preamble
These General Conditions of Sale (CGV) govern the contractual relations between Copandrops and any natural or legal person wishing to make a purchase via the website [www.copandrops.store](http://www.copandrops.store).
1. Object
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the sale of products offered by Copandrops on its Site.
2. Acceptance of the Conditions
Any order placed on the Site implies unreserved acceptance by the buyer (hereinafter "the Customer") of these General Terms and Conditions. The Customer acknowledges having read the General Terms and Conditions prior to ordering.
3. Products
The products offered for sale are those which appear on the Site, while stocks last. Copandrops reserves the right to modify the product assortment at any time. The photographs of the products are not contractual and do not commit Copandrops.
4. Prices
Product prices are indicated in euros, all taxes included (TTC), and include order processing costs. Delivery costs are indicated before validation of the order. Copandrops reserves the right to modify its prices at any time, it being understood that the price appearing on the Site at the time of the order will be the only one applicable to the Customer.
5. Order
The Customer can place an order on the Site by following the online ordering process. The order is validated when the Customer has completed all the mandatory fields and clicked on the order validation button. A confirmation email summarizing the order (products, prices, product availability, quantity, etc.) will be sent to the Customer. The sale will be considered final after sending this confirmation email.
6. Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Customer can make payment by credit card, PayPal or any other means of payment accepted by Copandrops. Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network.
7. Delivery
The products are delivered to the delivery address indicated by the Customer when ordering. Copandrops undertakes to ship orders within the deadlines indicated on the Site. In the event of late delivery, the Customer will be informed by email. If the delivery date is exceeded by more than 30 days, the Customer may cancel his order and obtain a refund of the sums paid.
8. Withdrawal
The Customer may cancel his order within 3 hours of placing it or before the order is confirmed by Copandrops, whichever comes first. If 3 hours have passed since the Customer placed the order, the order cannot be canceled.
9. Warranty
All products supplied by Copandrops benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with legal provisions. In the event of non-conformity of a product sold, it may be returned to Copandrops who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email or postal mail within 14 days after delivery.
10. Liability
Copandrops cannot be held responsible for damage resulting from improper use of the purchased product. Copandrops' liability will, in any event, be limited to the amount of the order.
11. Personal Data
Copandrops undertakes to respect the confidentiality of personal data communicated by the Customer on the Site and to process them in compliance with the legal provisions in force. For more information, the Customer is invited to consult our [Privacy Policy] (link to the privacy policy).
12. Applicable Law and Disputes
These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, the French courts will have sole jurisdiction.
AUTHENTICITY
Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.
We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.
Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.
SHIPPING & DELIVERY
Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.
Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page
Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
There may be several reasons why you have not received your tracking number:
1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.
2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.
3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.
4. Technical problem: It may be a technical problem of our system or that of our delivery partner.
If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.
RETURNS & REFUNDS
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.
We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.