FAQ

Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.

We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.

Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.

Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.

Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page

Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.

We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.

There may be several reasons why you have not received your tracking number:

1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.

2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.

3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.

4. Technical problem: It may be a technical problem of our system or that of our delivery partner.

If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.

We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.

If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.

We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.