General Terms of Use
1. Preamble
The purpose of these General Conditions of Use (CGU) is to define the terms and conditions of use of the Copandrops website, whose head office is located at 8206 LOUISIANA BLVD NE, ALBUQUERQUE, NEW MEXICO.
2. Acceptance of the Conditions
Access and use of the Site are subject to acceptance of and compliance with these T&Cs. By accessing or using the Site, the user acknowledges having read, understood and accepted to be bound by these T&Cs. If the User does not accept these conditions, he is invited not to use the Site.
3. Access to the Site
The Site is accessible free of charge to any User with internet access. All costs relating to access to the Site, whether hardware, software or internet access costs, are exclusively the responsibility of the User.
4. Services Offered
Copandrops offers on its Site the online sale of sneakers and items related to the world of sneakers. The Site also allows the User to create an account, place orders, track the delivery of their orders and access various additional services.
5. User Account
To access certain services on the Site, the User must create an account. When creating their account, the User undertakes to provide accurate and complete information. The User is responsible for the confidentiality of his username and password, as well as for all actions carried out under his account. In the event of unauthorized use of their account, the User undertakes to inform Copandrops as soon as possible.
6. User Obligations
The User undertakes to use the Site in accordance with these T&Cs and the laws and regulations in force. In particular, it is prohibited from:
- Use the Site for illegal or unauthorized purposes;
- Violate or attempt to violate the security or integrity of the Site;
- Interfere with or disrupt the operation of the Site or servers or networks connected to the Site;
- Use automated means to access the Site, unless expressly authorized by Copandrops.
7. Intellectual Property
All content present on the Site (text, images, graphics, logo, icons, software, etc.) is the exclusive property of Copandrops or its partners and is protected by French and international laws relating to intellectual property. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Site, whatever the means or process used, is prohibited without the prior written authorization of Copandrops.
8. Liability
Copandrops implements all reasonable means to ensure access and the proper functioning of the Site. However, Copandrops cannot be held responsible for any direct or indirect damage resulting from the use or inability to use the Site, errors, interruptions, transmission delays, computer viruses or internet network failures. .
9. Modification of the T&Cs
Copandrops reserves the right to modify these T&Cs at any time. The modifications will be effective as soon as they are published on the Site. The User is invited to regularly consult the T&Cs to be aware of any modifications.
10. Applicable Law and Competent Jurisdiction
These T&Cs are governed by French law. Any dispute relating to their interpretation and/or execution falls under the competent French courts.
AUTHENTICITY
Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.
We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.
Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.
SHIPPING & DELIVERY
Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.
Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page
Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
There may be several reasons why you have not received your tracking number:
1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.
2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.
3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.
4. Technical problem: It may be a technical problem of our system or that of our delivery partner.
If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.
RETURNS & REFUNDS
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.
We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.