Shipping & Returns
SHIPPING
Orders within the United States
All delivery times are estimates and not guaranteed. Shipments may be affected by delays related to weather conditions, carrier limitations, or other events beyond our control.
**Items with Standard Shipping**
Processing usually takes 1 to 2 business days, and delivery generally takes 3 to 4 business days. In some cases, it may take up to 30 days.
International Orders
All delivery times are estimates and not guaranteed. Shipments may be affected by delays related to weather conditions, carrier limitations, or other events beyond our control.
**Items with Standard Shipping**
Processing usually takes 1 to 2 business days, and it typically takes 7 to 10 business days for sneaker orders to be delivered to a buyer located outside the United States. In some cases, delivery may take up to 30 days.
Once your order has shipped, you will receive an email notification with your tracking information. International customers are responsible for any additional fees or taxes after an item has shipped. We do our best to protect international customers from extra fees, but we cannot guarantee against unforeseen expenses.
RISK OF LOSS
The risk of loss and title for the items you purchased transfer to you upon delivery of the items to the carrier. Replacement of products for shipped items without received claims is subject to our investigation. We may require you to sign and return a sworn statement before reviewing your claim.
RETURN
All sales with Copandrops are final.
If you have questions regarding the size or condition of a specific product on our site, please contact us before committing to purchase.
Refunds are only processed in cases of fulfillment errors, such as incorrectly shipped or missing items.
AUTHENTICITY
Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.
We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.
Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.
SHIPPING & DELIVERY
Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.
Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page
Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
There may be several reasons why you have not received your tracking number:
1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.
2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.
3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.
4. Technical problem: It may be a technical problem of our system or that of our delivery partner.
If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.
RETURNS & REFUNDS
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.
We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.