Cookie management
Welcome to Copandrops! Our site uses cookies to improve your user experience and offer you personalized services. This page informs you about the use of cookies and how to manage your preferences.
What is a cookie ?
A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. Cookies allow us to recognize your device and remember certain information about you, in order to facilitate your navigation and improve our services.
Types of cookies used
We use different types of cookies on Copandrops:
1. **Essential cookies:** These cookies are necessary for the proper functioning of the site and allow you to navigate and use its basic functionalities (e.g. secure access to your account). Without these cookies, some parts of the site cannot function properly.
2. **Performance cookies:** These cookies collect information about how visitors use our site, for example, the most visited pages and error messages. This data is used to improve the performance of the site.
3. **Functional cookies:** These cookies allow the site to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features.
4. **Targeting/Advertising Cookies:** These cookies are used to display advertisements that are relevant to you and tailored to your interests. They also help limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Managing your cookie preferences
You can choose to disable certain types of cookies by configuring your cookie preferences directly on our site or through your browser settings. Here's how to do it:
On our site
During your first visit to our site, a banner informs you of the use of cookies and offers you the option to manage your preferences. You can change these preferences at any time by accessing the “Cookie Settings” section available at the bottom of each page.
Via your browser
Most browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you wish. Here's how to do it for a few popular browsers:
- **Google Chrome:** Go to Settings > Privacy and security > Cookies and other site data. You can then choose to block all cookies or only certain types.
- **Mozilla Firefox:** Go to Options > Privacy and security > Cookies and site data. You can then manage your cookie preferences.
- **Safari:** Go to Preferences > Privacy > Manage website data to change cookie settings.
Updating our cookie management policy
We may modify this cookie policy to reflect changes to our site or current legislation. Any updates will be posted on this page. We encourage you to check this page regularly to be informed of any changes.
AUTHENTICITY
Copandrops only sells 100% brand new and authentic items. Although the items are returnable, they are unworn and in perfect condition.
We operate a global network in collaboration with various professional and private resellers in order to market products even when out of stock. Our mission is to make available a complete variety of exclusive sneakers in all available sizes.
Yes, all sneakers we ship arrive in their original packaging. We make sure that each pair is carefully packaged to ensure that it reaches you in perfect condition.
SHIPPING & DELIVERY
Every sneaker you order on our site is shipped directly from the United States. We work with trusted suppliers to ensure the authenticity and quality of each pair. Once your order is placed, it is carefully prepared and shipped from our warehouses in the United States to your shipping address.
Yes, we ship our sneakers internationally. No matter where you are located, we are committed to getting our products to you quickly and safely. Shipping costs and times may vary depending on your country of residence. For more details, visit our Shipping & Returns page
Orders may take up to 3 days to process before shipping. Additional time may be required during promotional periods and holidays. We ship orders Monday through Friday, excluding holidays.
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
There may be several reasons why you have not received your tracking number:
1. Processing Time: There may be a slight delay between when your order is shipped and when the tracking number is generated and sent.
2. Check your inbox: Make sure to check your inbox as well as your spam or junk folder.
3. Incorrect email address: It is possible that the email address provided during the order is incorrect. In this case, please check your account information.
4. Technical problem: It may be a technical problem of our system or that of our delivery partner.
If you still haven't received your tracking number after a few days, please contact our customer service with your order number. We will be happy to help you resolve this issue.
RETURNS & REFUNDS
We do not accept order cancellation requests as our fulfillment process begins once the order is placed. All confirmed orders will be subject to our standard return policy.
If you receive a defective or incorrect item, please contact us immediately. Provide photos of the item and a description of the problem. We apologize for any inconvenience caused and promise to resolve the issue quickly.
We provide a detailed size guide on our site to help you choose the size that fits you best. Review this guide before ordering to ensure a perfect fit. If you have any additional questions about sizing, our customer service team is here to help.